FAQs
How to buy?
Be a Club Moyo member for free!
Login with your registered details and start shopping today! Follow the guidelines to settle the payment. Our Customer Service team will contact you regarding stocks availability and delivery details. Tracking number will be sent to you when your parcel is shipped out. Order can be tracked at "Track your Order" page
Can I order through phone?
Yes, simply call us at +65 6747 7223.
Is there a minimum quantity or order amount requirements?
No. We accept single piece orders. However, greater savings await you when you purchase more through our discount scheme.
Join Club Moyo to enjoy member’s discounts.
How is the quality of your goods?
All products have to pass a stringent quality control before being dispatched to our customers.
Colours may vary slightly from those displayed on your monitor.
How often do you update your collection?
Collections are updated weekly to keep up with the trend.
What are your sizes and how do I determine the sizes to order?
To help you, we have computed a complete size guide.
What about returns and exchanges?
To check on our policy, please click here.
What forms of payment do you accept?
We accept payment via Bank Transfer or PayPal.
Click here for payment details.
What are your shipping rates?
Shipping rates are calculated based on parcel / weight / capacity.
You can check the detailed shipping rate here.
Are all your items in stock?
All designs shown online are currently in stock. Orders will be fulfilled on a first-come-first-serve basis.
Do you have catalogues?
MOYOASIA.COM does not have a tangible catalogue. Shopping experience at Moyo is exclusively online.
Do you accept special manufacturing orders?
Yes. This is available in our "Private Labels" scheme for registered Trade buyers.
Stock Availability
Should an item be temporarily out of stock, you will be contacted and informed of the next delivery date by our Customer Service team.
Product Description
Please note that colours may vary slightly from those displayed on your monitor.
Undeliverables
All shipments returned to MOYOASIA.COM are considered “undeliverable”. Reasons for undeliverable shipments include incorrect shipping address, failed delivery attempts by the courier (i.e., the recipient is unavailable), or unclaimed shipments held by the courier agent.
When we receive undeliverable shipments, MOYOASIA.COM will notify customers via email to arrange for reshipment. All reshipments incur reshipment fees that are the same as MOYOASIA.COM’s regular shipping fees. Re-shipment fees will be applied regardless of the original shipment’s eligibility for free shipping. Additional courier charges for return shipping may also apply.
Ask us questions
If you have a question that is not listed here, you can submit to us at enquiry@moyoasia.com
We value your feedbacks and are constantly looking for new initiatives to improve our customers' shopping experience.
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